Refund, Return & Cancellation Policy

Effective Date: 15 July 2026

At Dr Rizvi's LA SAR, customer satisfaction is important to us. As our products are skincare and haircare items intended for personal use, returns are subject to hygiene and safety requirements. Please read this policy carefully before placing your order.

1. Order Cancellation

Orders may be cancelled only before they have been packed or dispatched.

• Cancellation requests must be made as soon as possible after placing the order.
• Once an order has been dispatched, it cannot be cancelled.
• If cancellation is approved before dispatch, a full refund will be processed.

2. Return Eligibility

You may request a return or replacement only under the following circumstances:

• Wrong product received.
• Damaged product received.
• Manufacturing defect.
• Expired product received.
• Product leaked during transit.

Return requests must be submitted within 48 hours of delivery along with clear photographs or videos of the product and packaging.

3. Non-Returnable Products

For hygiene and safety reasons, we do not accept returns for:

• Opened or used products.
• Products damaged after delivery due to customer handling.
• Products purchased during clearance or special sale (unless defective).
• Items without original packaging.
• Products returned without proof of purchase.

4. Replacement Policy

If your return request is approved, we may offer:

• Replacement of the same product.
• Replacement with an equivalent product (subject to availability).
• Refund where replacement is not possible.

5. Refund Policy

Approved refunds will be processed to the original payment method.

• Online payment refunds are generally processed within 7–10 business days.
• Bank processing time may vary depending on your financial institution.
• Shipping charges are non-refundable unless the error was on our part.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, leaked, or incorrect product:

• Do not use the product.
• Take clear photographs of the product and packaging.
• Contact our customer support within 48 hours of delivery.
• Keep the product and original packaging until the issue is resolved.

7. Return Process

To request a return or replacement:

• Contact our customer support.
• Provide your Order ID.
• Share photographs or videos of the product.
• Our support team will review the request.
• If approved, return instructions will be provided.

8. Refund Rejection

Refunds or returns may be declined if:

• The claim is found to be false.
• The product has been used.
• The product is returned without original packaging.
• The request is made after the permitted time.
• The damage is due to customer misuse or improper storage.

9. Force Majeure

We shall not be responsible for delays in refunds, replacements, or deliveries caused by natural disasters, strikes, government restrictions, pandemics, courier disruptions, or other events beyond our reasonable control.

10. Policy Updates

We reserve the right to modify or update this policy at any time. The updated version becomes effective immediately upon publication on our website.

11. Contact Us